- Leading Provider
- Since 2004
- Complete International Certifications
· 200+ Skilled Engineers
· Seven Local Service Centers
· Global Customer Training Center
SENFENG Serves All Customers in Good Faith
We always put fast-response service first to create more benefits for global users. Here are our 7 types of service. With these, your machine will always remain in optimal state.
01
New Machine Installation
Our engineers will carry out on-site installation or online guidance in whole process, ensuring that your machine can support your actual needs.
02
Machine Repair
Free dispatch for on-site repair under warranty, with free provision of parts (excluding consumables). Once you submit a repair request, our teams will initiate troubleshooting instantly and provide well-targeted solutions in the shortest time.
03
Maintenance and Upgrade
We have made regular maintenance plans like cleaning, inspection and parts replacement as required. Irregular upgrades in machine software, functions and performance are also conducted to not only extend your machine lifespan, but also meet your ever-changing demands.
04
Online Guidance
As for online service, FAQ repository, real-time consultation and other online video tutorials are available around the clock. Such one-to-one service system can answer all your questions at any time.
05
Extensive Training
Studying in our factory, on-site & online training as well as other on-demand training are resultful means for you to master key SOPs.
06
Original Accessories
We also provide original accessories for global users, with quotes available within 24h and delivery within 3-7 working days. The change of these accessories will be given priority to our nearby subsidiaries or local service centers.
Why Choose SENFENG
Making right decision, you will enjoy specialized, local-based and high-efficient service.
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